AVID Ratings is a full-service customer loyalty management firm specializing in the home building industry. As a leading provider of enterprise-level surveys, organizational strategies, employee training, and proprietary solutions in the industry, AVID works with 220 homebuilders in the United States and Canada.

Joining AVID will:
• Lower your cost of sales by increasing referrals and repeat business
• Strengthen your brand for the long-term success of your organization
• Improve margins through better cooperation from homebuyers

AVID is also an active member of the National Association of Home Builders (NAHB) and Canadian Home Builders' Association (CHBA). AVID Ratings is proud to be the exclusive research provider for the NAHB's and Professional Builder magazine's prestigious National Housing Quality (NHQ) Award. In addition, each year AVID along with our partners recognize the best in home building throughout North America with the AVID Award program.

Founder's Message Meet the Team

Selling Homes in the ‘Experience Economy’

How leading builders have moved beyond customer satisfaction to create customer advocates.

August 30th, 2010

Home buyers will remember little of what you say and do, but they will absolutely remember how you made them feel. This is the reality of doing business in today’s “experience economy,” where customer satisfaction is now the price of entry and no longer a differentiator.

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Social Media — Establishing Policies and Guidelines for Your Organization

August 9th, 2010

Remember the early days of the Internet, when employers were worried about their employees wasting time “surfing the Net”? Initially, many home builders simply thought, “We must block access to this distraction from work.” Quickly, however, builders are realizing that the Internet and the increasingly popular social networking sites are valuable and indispensable tools for business and life.

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Tilson Goes Upscale with ‘On-Your-Lot’ Building

Texas home builder offers lessons in rural construction.

August 4th, 2010

Texas is different in many ways. For one thing, it has a vibrant, job-growing economy and a housing market that’s a lot healthier than those of most other states. However, Texas has some idiosyncrasies, too. For one, production home building in the Lone Star State is not limited to the recognized commuting range surrounding cities and towns, making on-your-lot construction a successful business model for some builders.

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