AVID Advisors are experts at organizational audits, a key part in understanding your
company’s strengths and weaknesses. We connect your customers’ opinions to your company’s practices, thereby revealing key opportunities for improvement in your organization.
To fully evaluate the customer experience and every aspect of your company — from sales, marketing, and design to construction, lending, and warranty services — AVID Advisors use a variety of on-site assessment tools. These include customer shadowing, employee roundtables, executive interviews, lean construction assessments, home quality audits, land development reviews, and construction process evaluations.
In addition, we conduct a regression analysis of customer data to provide a fingerprint of your organization, a necessary tool for improving the key factors that drive referrals. We also provide you with our proprietary AVID Scorecard, which grades your organization against the best practices of the top performers in the industry. The scorecard evaluates your company in 25 key areas using 125 attributes of performance. When complete, your customized organizational audit will be clearly presented to you by an AVID Advisor. The audit will include an executive summary and detailed strategies for carrying out important initiatives. The audit also will contain the supporting information and research gathered during the auditing process and used to generate your strategies for success.
